Privacy Policy

WWT Privacy Policy

Wildfowl and Wetlands Trust (WWT) is committed to protecting its members’ and supporters’ personal information

About WWT

WWT Limited is a charity (1030884 in England and Wales, SCO39410 in Scotland) and a company limited by guarantee (2882729 England). VAT number 618368028.
The registered address is Wildfowl & Wetlands Trust, Slimbridge, Gloucestershire GL2 7BT
This Privacy Policy relates to personal information allowing an individual to be identified directly or indirectly that is obtained and stored by WWT and for which WWT is the Data Controller.

Why WWT holds and processes supporters’ personal data

To administer membership and membership renewals
To process donations
To claim Gift Aid on donations
To confirm receipt of donations, to thank donors and to provide details of how donations may be or have been used
To enable WWT to maintain a record of supporters’ relationships with the organisation
For analysis leading to the production of management information relating to income generation and supporter development
In relation to correspondence entered into with WWT by any offline or online channel
To manage visiting and other services at WWT centres
To send WWT’s members and supporters information about the organisation’s work, fundraising activities and appeals where the organisation has obtained consent or is otherwise allowed to, e.g. by claiming legitimate interest based on existing relationships. Please see our Legitimate Interest Statement for more information. The lawful basis claimed for processing members’ personal data is the contract between WWT and its members which requires WWT to provide the benefits advertised for membership and the information that enables them to continue their membership, for example their renewal advice and membership card. Members who opt out of all communications will not receive this information.
To keep WWT members’ and supporters’ data up to date
To implement any instructions WWT receives with regard to withdrawing consent to send information

Individuals can update or withdraw their consent at any time, for individual channels of communication, or for all channels, by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing [email protected]

All WWT’s supporter e-mails contain an Unsubscribe link.

In the event that WWT needs to contact or enter into correspondence with individual supporters regarding administrative issues that do not fall into the GDPR definition of ‘direct marketing’, the use of an e-mail address or telephone number provided by the individual is permissible for the specific purpose of resolving the issue.

The personal information WWT captures and stores

WWT captures and stores personal information as follows:

	Members	Donors	Visitors	Event organisers	Event attendees (WWT ticket purchasers)	E-mail sign ups (via WWT website)
Title / full name / full postal address	Yes	Yes	If provided, only used for direct marketing, claiming legitimate interest for post	If provided, only used for direct marketing, claiming legitimate interest for post	If provided, only used for direct marketing,claiming legitimate interest for post	If provided, only used for direct marketing, claiming legitimate interest for post
Phone number (landline and/or mobile)	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact
E-mail address	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	Yes

	Centre services provided to the public e.g. catering for events, equipment hire	Services provided to WWT by the public e.g. media release forms, location usage permission
Notes	Only processed for the provision of the service by WWT and only stored for the length of time required to provide and administer the service	Only processed for the duration of WWT’s use of the permission and only stored for the length of time required for WWT to use the permission
Title/full name/full postal address	Yes – subject to the conditions noted above	Yes – subject to the conditions noted above
Phone number (landline and/or mobile)	Yes – subject to the conditions noted above	Yes – subject to the conditions noted above
E-mail address	Yes – subject to the conditions noted above	Yes – subject to the conditions noted above

The rights of individuals

Subject access

Individuals have the right to request at any time the information WWT holds about them, as subject access requests. Such requests should be submitted by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing [email protected]

Depending on the nature of the request, WWT may seek a form of identification to verify the identity of the person making it. The information will be supplied within 30 calendar days of the request or the verification, whichever is the later.

Rectification

If individuals believe the information WWT holds about them is incorrect or incomplete, they have the right to ask the organisation to correct it. WWT must respond within one month of the request being received. Requests can be made by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing [email protected]

Objection

Individuals have the right to ask WWT to stop processing their personal data. In this situation, WWT can continue to store the data to ensure the request can be respected in the future, but all processing must cease, unless there is a legal purpose. Requests can be made by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing [email protected]

Portability

Where they have given consent to WWT processing their data, individuals have the right to ask WWT to provide their personal details to another organisation via commonly used open format such as a CSV file. Requests can be made by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing [email protected]

Erasure

Individuals have a right to have personal data erased and to prevent processing by WWT in the following circumstances :

Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed
When the individual withdraws consent
When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing
The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
The personal data has to be erased in order to comply with a legal obligation
The personal data is processed in relation to the offer of services to a child.

WWT can refuse to comply with a request for erasure where the personal data is processed for legal reasons or other scenarios that may be in the public interest as specified by the ICO.

Erasure requests can be made by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing [email protected]

Compensation

If individuals believe they have suffered damage because WWT has behaved in breach of Data Protection law, they are entitled to claim compensation.

This right can only be enforced through the courts.

The law allows WWT to defend a claim for compensation on the basis that the organisation took all reasonable care in the circumstances to avoid the breach, that is, by complying with Data Protection legislation when processing data.

Querying automated decisions

Individuals can ask WWT not to make automated decisions based on their personal data; expect to be advised if the organisation may use automated processes to make such decisions; and challenge the results of automated decisions they believe them to be inaccurate.

Questions and requests regarding automated decisions can be submitted by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing [email protected]

Data security

WWT ensures that there are appropriate controls in place to protect personal details provided to the organisation.

Online forms are encrypted and the organisation’s ThankQ database is held on secure servers.

WWT’s database is only accessible by approved staff, contractors and suppliers and paper-based information is stored securely as required by GDPR.

Cookies

Cookies are small text files stored on computer by the websites individuals visit. They are standard across all websites and help website owners deliver a better experience to their users.

Further details about managing cookies on all types of devices can be found here: www.aboutcookies.org.

The cookies WWT uses on its website are as follows:

PHPSESSID cookie - this cookie has a number functional purposes, which include making the shopping basket work and allowing donation amounts to be selected.

utma, utmb, utmx, utmz cookies - these cookies enable the function of Google Analytics, software that we use to help analyse anonymous visitor information such as pages visited, time spent on site, browser usage etc. The data can only be viewed by relevant staff at WWT.

atuvc cookie - this cookie gives intergration with social media accounts, using AddThis (www.addthis.com), for those users that choose to share content on their social media networks

WWT’s website may at times contain hyperlinks to websites owned and operated by other organisations. These websites have their own Privacy Policies, including policies on their use of cookies. These individual policies will govern the use of any personal information submitted or collected by cookies when individuals visit these websites. WWT cannot accept any responsibility or liability for the privacy practices of third-party websites and the use of such websites is at individuals’ own risk.

Sharing information with others

Suppliers

WWT sometimes uses external companies to process personal data on WWT’s behalf, for example to produce direct marketing materials.

In these circumstances, with reference to GDPR, WWT is the Data Controller and these suppliers are Data Processors.

The security practices of supplier companies are checked before WWT appoints them and then on a regular basis. WWT puts contracts in place that set out the organisation’s expectations and requirements, especially regarding how suppliers store and process the personal data provided by WWT.

Third party marketing

WWT will only use personal information within the organisation for the purposes for which it was obtained.

WWT will not, under any circumstances, share personal data with any third party organisations for their use or sell it to them for their own marketing purposes, and individuals will not receive marketing communications from any other companies, charities or other organisations as a result of providing their details.

Legal requests

WWT will comply with legal requests where disclosure is required or permitted by law and a written request is received, for example, to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime.

Processing within the EU

WWT does not process data outside the EU.

The length of time personal information will be retained

WWT will hold personal information on its systems for as long as it is necessary for it to carry out the relevant activity requested by the individual and as in line with the consent given.

The personal information of individuals who are no longer engaged with WWT will be held for no longer than 7 financial years. This period meets WWT’s statutory obligation to retain information for Gift Aid and other tax purposes.

If an individual asks WWT to cease contact, a record of the request will be kept along with the individual’s personal details to enable WWT to comply with the request over time, but this period will be no longer than the 7 financial years stated above.

Comments or questions about WWT’s Privacy Policy

Any questions about this Privacy Policy should be addresses as follows:

Write to: Supporter Service Manager, Wildfowl & Wetlands Trust, Slimbridge,Gloucestershire GL2 7BT
Email: [email protected]
Phone: 01453 891198

The UK's data protection authority is the Information Commissioner's Office (ICO).

The ICO’s website is www.ico.org.uk

The organisation can be contacted at: https://ico.org.uk/global/contact-us/

Changes to WWT’s Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available at wwt.org.uk

If changes are made to WWT’s Privacy Policy in the future, a prominent notice will be posted on WWT’s website.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

Name
Postal address
Email address
Telephone number
Purchase and booking information
Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Screen resolution
Operating system
Referral source
Pages visited and actions taken on the Website
Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

To provide products and services you request
To process transactions and fulfil orders
To provide customer support and after-sales services
To manage bookings and accounts
To improve our Website, products, and services
To ensure Website security and prevent fraud
To comply with legal and regulatory obligations
To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide goods or services you have requested.
Legal obligation: where processing is necessary to comply with legal requirements.
Legitimate interests: to manage and improve our business, Website security, and customer experience.
Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

Payment processors
Hosting and IT service providers
Delivery and fulfilment partners
Marketing and communications providers
Analytics and Website performance providers
Professional advisers and auditors
Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Transfers to countries deemed to provide an adequate level of protection; or
Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

_ga
_ga<container-id>
_gid
_gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

_clck
_clsk
CLID
ANONCHK
MR
MUID
SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request portability of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026

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